ILOS

SSL Service Manager

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Wireframe options

Chips like C-001 link elements to the decisions register. Hide both for stakeholder demos.

Artifacts
00 Decisions register
01 Global shell
17 Scheduling spec
14 Requests wireframes
16 Referrals wireframes
10 Sitemap & build plan
Walkthrough – referral to live service
Walkthrough – Scheduling
Wall board (TV mode)

These options are not part of the SSL Service Manager UI.

Requests › Tasks

Tasks C-001

All schedulable work – installs, equipment changes, decommissions, assessments and welfare calls – in one queue.

Replaces the old AM/PM “bookings” list that showed IDs only and could not plan beyond 30 days. C-004

Updated 08:42

Work to schedule

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TaskService user & addressTypeSLA windowStatusAssignedBookedActions
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Schedule task – –
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– · ///– map ↗
Cancel
Recurring appointment – –

Recurring appointments were a top client ask – from simply repeating the same appointment next week to quarterly welfare calls or annual maintenance. Each occurrence is auto-created and dropped into the queue. C-010

Cancel

Scheduling

Drop unscheduled work onto a responder’s day. Auto-schedule orders each round by priority and travel time. C-004

Combines the old Daily Planner + Daily Planning screens into one board. C-001

Unscheduled

0
Longest-waiting on top. Select an item, then a lane’s ＋ slot to drop it anywhere – or use Auto-schedule.

Responders’ day

Only staff on shift today in the selected group appear (from the Roster). Select a task on the left, then a ＋ slot to drop it anywhere in a lane. Click a lane to draw its route on the map.

Route map

all jobs
Home Scheduled Unscheduled Selected route
Select a lane to see its ordered route, distance and travel time.
Schematic map – hover a job to find its pin; click a pin to find its job. Pins are placed by Leeds district, not exact coordinates.
Booked job
Auto-schedule complete
Scheduling › Roster

Roster

Shift patterns plus sick, holiday, training and admin time.

Brand-new module – rostering did not exist in the old Service Manager.

On shift today0across all teams
On holiday0this week
Off sick0today
Training0this week
Released0tasks to reassign

Week 26 · 22–28 June 2026

StaffMon 22Tue 23Wed 24Thu 25Fri 26Sat 27Sun 28
Click a person to add a roster entry; click a day cell to change just that day’s status. Marking sick/holiday opens the reassign workflow (C-002) for their booked work and for any referrals locked to them (item 9 – R-008). Viewing is open to everyone; editing needs the roster-edit privilege (Administration → Security & permissions) – users without it see this page read-only.
Roster entry
Cancel
Day status – –

Set the status for – only – the rest of the week is unchanged.

Cancel
Add person to roster

Choose a team, then pick someone from that team to add to the roster. New people start with every day Off – set shifts by clicking the person’s row, or a day cell for a single day.

Cancel
Reassign affected work
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When a roster change leaves booked work without a person, the scheduler lists every affected task so each can be reassigned. C-002
Leave as they are
Microsoft Teams integration
Connected – Tunstall Leeds workspace
Signed in as ivan.kiryazov@tunstall.com
Active

Required by the client so the roster and field work live alongside their existing Teams / Microsoft 365 calendars – not in a second planner to keep in step. C-011

Sync shifts & bookings to Teams / Outlook calendars
Each person’s roster and booked jobs appear in their own calendar.
Push new jobs as Teams notifications
An assigned or offered job pings the person – or the team channel – in Teams.
Accept / reject from inside Teams
Adaptive-card buttons let staff accept or reject without opening the app.
Post the day’s plan to the “Field Ops” channel
A morning summary card for the whole team.
Close
Shift pattern – –

Create a recurring, possibly irregular weekly pattern – e.g. every week Wed–Sat, 07:00–15:00. It applies on the chosen days each week until changed. C-002

Cancel
Scheduling › Calendar

Calendar

Who is doing what, when.

Installation Equipment change Decommission Assessment Welfare call Completed

Unscheduled

0
Click a task to pick it up, then click a responder’s row (Day) or day cell (Week) on the timeline to schedule it.
Reassign confirmation

Cancel

Put task on hold

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Only tasks can be put on hold – holding this task puts the whole request – on hold and pauses its SLA timer. Only a task can be resumed. Q-008

Cancel

Resume task?

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Only a task can be resumed. Resuming returns it to its queue, takes request – off hold and restarts the SLA timer from where it was paused.

Keep on hold

Remove from the roster?

This takes – off the roster from this week onwards. Their shift pattern is retired and any booked work is released back to the tray for reassignment (C-002).

Their past roster history is kept per the retention policy (Administration). This action is audited.

Cancel

Multi-person task – add the second responder

Later – keep it flagged

Confirm change

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From
–
To
–

Cancel

My Work › Handover

Handover

A running log per day – resolve issues as they are dealt with; anything outstanding over 24 h turns red for the supervisor.

A running log of notes, risks and notable events – saved as the previous-shift handover for whoever comes on next. New module – modelled on the call-handling Handover.

Previous days

Summary on top, then the day's issues

Today – Wed 24 Jun

Log issues as the day runs
Entries can be edited or deleted until you finalise – after finalising, they’re locked.
Verify item for this task
Scan the item you are about to install – the check runs against the task's picked stock, not against inventory. A wrong item is flagged before it reaches the property.
ExpectedFall detector pendant · SN FD-220992 – reserved for this task (Q-004)
Point the camera at the item's barcode / QR

Close

Resolve this issue?

–

Cancel

Add a comment

–

Cancel

Delete this log entry?

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The entry is removed from this shift's log and won't appear in the handover. The deletion is audited.

Cancel

Finalise shift handover

This locks the current shift picture and publishes it as the previous-shift handover for the next team. A correction can still be added afterwards (audited).

Cancel
Scheduling › Outfield app preview

Outfield app preview

What the engineer/assessor sees on their phone – accept or reject jobs with a reason, navigate, and update the ARC live. C-004

Today crews screenshot the office plan and take changes by phone call. This closes that loop with push notifications both ways.

Back to Bookings
ILOS Field08:42
Paul Reed · Installations
Tuesday 22 June · 4 jobs · 18 mi
New job pushed to you – respond
Installation XL09:30
Mrs Edith Carter
12 Mill Lane, Leeds LS4 2AB · ///acted.aspire.lucky
Navigate
Assessment S11:00
Albert Crossley
5 Town St, Beeston LS11 8PN
Welfare call S13:30
Doris Ableman
9 Otley Rd, Headingley LS6 3AA
Available jobs – tap to claim
Equipment change M 41m
Edmund Verity
9 Well St, Farsley LS28 5UR
Two-way and live. Accept/Reject and completion sync to the ARC the moment the crew taps – no end-of-day catch-up.
Rejections route back to the planner. A reason is required; the job returns to Unscheduled and the dispatcher is notified to re-home it.
Self-service hand-over. An assignee can reassign their own job to an on-shift colleague (no dispatcher needed) – the colleague is notified in-app and via Teams. C-009
Claim from the pool. Jobs offered to the team show under Available jobs; tapping Accept moves the job into the person’s own day. C-008
Works offline. Several sites have poor signal – updates queue and sync when back in range (customer ask).
Reassign – –

Currently booked on –. Pick a replacement on shift that day.

Cancel
Reschedule – –

Booked for –. SLA target stays the same – a reschedule past target is flagged.

Cancel
Planned maintenance Sun 02:00 – 04:00 - ARC unaffected. ● New referral survey live for GP practices. ● Planned maintenance Sun 02:00 – 04:00 - ARC unaffected. ● New referral survey live for GP practices. ● Planned maintenance Sun 02:00 – 04:00 - ARC unaffected. ● New referral survey live for GP practices. ● Planned maintenance Sun 02:00 – 04:00 - ARC unaffected. ● New referral survey live for GP practices. ● Planned maintenance Sun 02:00 – 04:00 - ARC unaffected. ● New referral survey live for GP practices. ● Planned maintenance Sun 02:00 – 04:00 - ARC unaffected. ● New referral survey live for GP practices. ●
Help & keyboard shortcuts

Keyboard shortcuts

Ctrl/⌘ KJump to the global search – press again to close it
Ctrl/⌘ LSwitch theme – cycles System → Light → Dark
Ctrl/⌘ \Collapse or expand the side menu
F1 / ?Show the available keyboard shortcuts (this panel)
EscClose a popup or the search list
↑ ↓ EnterMove through the search suggestions and open one
/Focus the global search
g then d/r/u/fGo to Dashboard / Requests / Service Users / Referrals
nNew – context-aware (new request / new referral)
j / k + EnterMove down / up the list rows and open the highlighted one
[ / ]Previous / next page on paginated lists
e / a / hEdit / assign / hold the open record
Ctrl/⌘ EnterSubmit / save the current dialog
tToggle the wireframe annotations drawer
1–6Jump between profile tabs (Service User Profile)

Tips

  • Click the ILOS logo (top-left) to return to the Home dashboard.
  • Click a column heading with a sort arrow to sort a table; click again to reverse.
  • The header search offers Advanced search – a full cross-field search of every record.
  • Open the WIREFRAME ⚙ drawer on the right edge to hide the spec chips and annotations.

This is an interactive wireframe – shortcuts and flows are demonstrated, not connected to live data.

My account
IK
Ivan Kiryazov
Project Manager · ivan.kiryazov@tunstall.com

Language & proofing

Spell-check – English & Welsh
Check spelling in both English and Welsh (Cymraeg) as you type in notes and forms.
Validate bilingual addresses
Accept and verify addresses whose street names appear in both Welsh and English (e.g. Heol y Bryn / Hill Road).

Preferences

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